Privacy Policy

Account information: When you sign up for our service, we may require your name, email address, password, date of birth, demographic information or other personal information.

Profile Information: HeyCast may require you to complete a profile, which may include personal information such as your address, phone number, and gender. Parts of your profile (like your member number and feedback history) may be part of your public profile page, and will be publicly visible to others. For other services, we may also collect photos and videos connected to your profile if you upload or publish these. 

Project information: We collect the project content when you create a new project, which may include your project’s name, description of the project, photos, your name and in certain cases your contact details. Project content may include embedded information or other metadata (e.g. EXIF data in photos, such as when and where each photo was taken, and details of the device used to take it).

Authentic information: To help create and maintain a trusted environment, we may collect identification (like a photo of your government-issued ID) or other authentication information. You will be told at the time of collection when this applies.

Payment information: We may collect your financial information (like your bank account or credit card information) when you make payments to us or third parties using our Services. 

Communication:When you communicate with us or other Users in relation to a Service, we may collect information about your communication and any other information you provide. This includes when you communicate with  us, in which case we may retain your communication for fraud prevention, internal training and quality assurance purposes.

Other Information: You may otherwise provide us information directly (by email or in other formats), such as when you provide feedback, fill in a form, conduct a search, update or add information to our Services, respond to surveys or other research activities, post to message boards, participate in promotions, upload into our Services or use other features of our Services.

Usage Information: We collect information about your interactions with our Services, such as the projects or other content you view, your searches, bookings you have made, and emails and messages generated through your use of the Services.

Location Information: When you use certain features of our Services, we may collect different types of information about your general location (e.g. your physical or postal address or your device’s IP address) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.

Analytics:We automatically collect analytics information when you use our Services, even if you have not created an account or logged in. We may use third party providers to help us with this. Information collected includes, among other things: details about how you’ve used our Services (including links to third party applications), your IP address, access times, hardware and software information, device information, device event information (e.g. crashes, browser type), and the pages, applications or services you’ve viewed or engaged with before or after using our Services.

Transaction and Financial Information: We may collect information related to your transactions on our Services, including the date and time, amounts charged, and other related transaction details. Depending on your settings and the Services you use, we may collect financial information relating to your use of our Services and your financial history.

Cookies and Similar Technologies: We use cookies, pixels, beacons and other similar technologies to collect and store information when you use our Services (e.g. through Google Analytics or Google Tag Manager) and this collection may occur across devices. Cookies may be “session” cookies (which temporarily store information and expire when you close your browser) or “persistent” cookies (e.g. when you select “remember me” when logging in). We may also allow our business partners to use these technologies on our Services (e.g. for advertising and remarketing), or engage others to track your behaviour on our behalf. You may disable the usage of cookies through your browser settings. Some Services also use social media features (e.g. the Facebook Like button or widgets, such as a share button or mini programmes running onsite) which may collect your IP address and the pages you visit, and which are generally governed by the terms of the social media business providing the features.

Information from third party services you use: If you link, connect, or log in to your account with a third party service (e.g. Facebook), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorised by you via your privacy settings at that service.

Background Information about you: For some Services, to the extent permitted by applicable laws, we may request that you provide or are subject to background or credit checks, and we may obtain reports from public records. If you refuse to provide or undergo a background or credit check in these circumstances, we may refuse you access to the Service. If we collect the information described in this paragraph, you will be notified before we do so.

Analytics Information: We may collect analytics information from third parties (e.g. we may use Google Analytics, Google Analytics Demographics and Interest, Google AdWords, Flurry, and Nielsen//Online counting system). Analytics information is generally anonymised, but may include the device you’re using, the applications you use, your operating system, your IP address, and your geo-demographic information.

Advertising Information:  Unless you have opted out, we may receive information about you and your activities on and off our Services through our partnerships, or about your experiences and interactions from our partner ad networks.

Information from public sources: To the extent permitted by applicable law, we may receive additional information about you that is publicly available. 

We may contact you by phone, email, text message, instant message or otherwise in relation to your account or use. With our emails you can:

• Unsubscribe from emailed newsletters and advertising materials.
• Change your email preferences for Service related emails, such as alerts and reminders.

To enable your use of our Services: We may enable you to communicate with other Users or make payments on our Services, or verify your address. For example, if you are a Talent user and you make an application for a role in a project, we will send that information to the project owner, and will keep a record of the application for administration of the site.

To personalise or enrich our Services. We may personalise, improve or enrich your experience by, among other things:

• not asking you to log in unnecessarily (i.e. we may save your credentials for you);
• ranking search results;
• delivering information you might be interested in, such as recommendations and content specific to your interests;
• allowing you to create a profile.

To manage our Services. We may provide, operate, protect, improve, optimise and otherwise manage our Services, including by using analytics, accounting and customer relationship management tools.

To conduct research. We may conduct internal research in relation to Users’ demographics, interests, and behaviour to better understand and serve our community.

For training purposes. We may use your personal information to help train and improve our staff who help provide or support the Services (e.g. customer support staff may have access to communications for training purposes).

Protect the rights, property or safety of Users, third parties or us. We may use your information to keep our Services safe, and to protect the rights and property of Users, third parties or us.

Prevent harm to us or others. We may use your information to detect and prevent fraud, spam, abuse, security incidents, and other harmful activity (e.g. if we believe you have used another person’s payment card or payment details without their permission or knowledge, we may disclose your personal information relating to the transaction to that person or their bank).

Ensure we comply with our obligations. We will use information to ensure we comply with the law, including disclosures authorised under the Privacy Act 1993.

Resolve disputes. We may use your information to resolve disputes with or between any of our Users. We will seek your permission before disclosing your contact details to a third party involved in a dispute, unless this is permitted under the Privacy Act 1993 (e.g. we may disclose your information where the other party has sworn a statutory declaration regarding the dispute).

Enforce agreements. We may use your information to enforce our agreements with Users or third parties.

Conduct investigations. We may use your information to conduct investigations relating to our Services and make risk assessments.

Allow our business to be audited. We may use your information to allow for auditing of our Services and businesses.

Verify the identity of users or third parties. We may verify your identity or authenticate information provided by you, including information relating to others.

Send you promotional messages, marketing or advertising about our Services, including customised promotions, marketing or advertising. We may send or show you promotional messages, marketing, advertising, and other information about our Services including information that we think may be of interest to you, for example through recommendations and suggestions on our websites or through email. You can set and edit your email preferences to control what you receive. 

Tailor our advertising and marketing to you once you’ve left our websites. We may send or show you promotional messages, marketing, advertising, and other information that may be of interest to you once you’ve left our websites. We may advertise to you in this way through certain advertising platforms such as Google Marketing Platform or Facebook. If you opt out of tailored remarketing, we won’t use your personal information for remarketing, but you may still see similar ads based on your browsing history, non-personal cookie data or other anonymous information. You can further control what ads of ours you see off-site in various ways, for example through Google’s Ad Settings, through your Facebook Adverts settings, by visiting the websites of the Network Advertising Initiative or Digital Advertising Alliance or through your browser settings. 

Run promotions. We may use your information to administer referral programmes, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners.

Measure and improve our advertising. We may use your information to measure the effectiveness of our advertising and make improvements.

Your public profile. Parts of your public profile page, such as your user name and your region may be publicly visible to others.

Your project content. We may make project content publicly available on the applicable Service when you publish it (and in such cases, you are solely responsible for such publication). 

Your feedback.  Our Service allows Users to provide feedback and rate each other. These may be publicly available.

Comments on message boards. If you submit content on a message board, social media post or other similar feature on our Services, that content will be publicly visible.

We may disclose your information at your direction, or otherwise as you agree with us. Please note that we:

• Do not have access to your passwords.
• Only use your credit card details for purposes related to your transactions and for fraud prevention or law enforcement purposes.

Ask us or authorise us. We’ll share your information when you authorise us to send this to a third party. For example, if you use HeyCast as a Talent User, you authorise us to release your name, email address and other contact details to the Casting Director booking you for a project. Likewise, if you use connect with an Agency,  we’ll disclose your personal information with your Agent to facilitate the Service.  

Authorise third party access. Some of the ways we use your information require us to share information with third parties, so we can provide your Hey Cast experience, make sure our customization is effective and comply with laws that apply to us. We may share your information with third party companies or individuals that we employ to process information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we share payment card information with the payment companies we use to store your payment information. We may also share data with security consultants to help us get better at identifying spam. Some information we acquire may be collected by third party providers on our behalf.

Your recommendations: Your recommendation history is published if someone places feedback about you. Although we allow this functionality, the person posting feedback is solely responsible for the content of their feedback.

Payments for bookings made through HeyCast.  In order for you to get paid for a job booked on HeyCast we share information necessary for an Agency or Production to make that payment, such as your profile information, contact information, and other information about the transaction with the agency or production. We share this information because it’s necessary to make a payment. The agencies and productions treat this information in the same way as if written a check to you directly, which means that their privacy policies and marketing policies apply to the information we share with them. 

Dispute information (subject to a statutory declaration): In rare circumstances we may disclose contact details of one User to another User (e.g. see cause 4.5 below).

In order to provide and manage our Services, we may need to disclose some of your personal information to our third party service providers. These providers have limited access to your personal information to perform tasks on our behalf, and are contractually obliged to use your personal information consistently with this Privacy Policy. These disclosures will be consistent with the Service-specific terms and the rest of this privacy policy.

Developers who use our API to build applications. If you use HeyCast, we provide application programming interfaces (APIs) that allow developers to build new applications that include our data. Some applications may deliver services to you that ask you to log in to connect to HeyCast (via the application). These applications will not be able to retrieve your HeyCast password, but will be able to access your current content and other personal information to the extent you have authorised access. For example, an Agency can view your profile, display information on their website, or share your profile with a Casting Director by using a HeyCast API. You should only allow applications to access your information if you trust them.We may also make this information available through what are called APIs (basically a technical way to share information quickly). 

Advertisers providing customised ads, unless you opt out. We may give  your personal information to facilitate them sending you promotional messages, marketing, advertising, and other information that may be of interest to you (unless you opt out or unsubscribe). This may be provided on our Services or on services provided by those advertisers. The advertiser’s own privacy policy will apply to the personal information we send them. Depending on the privacy policy of the advertiser, the advertiser may combine the personal information we give them with personal information they hold about you, to assist with their advertising to you. This is particularly relevant for Google’s Customer Match and Facebook Custom Audience. If any personal information is shared, we require that it is done so securely.

For legal compliance or law enforcement purposes. We may disclose your personal information to courts, law enforcement or government agencies, or third parties, to the extent we believe that disclosure is appropriate or permitted by the Privacy Act. We only share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or HeyCast; or to detect, prevent, or otherwise address fraud, security or technical issues.

To facilitate legal processes. If you wish to take Disputes Tribunal (or other) proceedings against another User, you can contact us for a statutory declaration form which must be completed before we will consider releasing anyone else’s information to you. You may only request contact details for the sole purpose of making a claim.

To enforce or apply our terms and conditions or policies. Despite anything else in this clause 4.5, if you are involved in a dispute to which our Terms and Conditions apply, you authorise us to (at our discretion) provide the other party with any correspondence or evidence relevant to the dispute which you’ve provided to us. In limited circumstances, we may also provide your contact details to the other party to help resolve the dispute (but will always seek your permission first).

To protect the rights, property or safety of us, our Users or others. This includes collecting money you owe us and making such disclosures as are necessary for the purpose of trust, safety and assurance in accordance with clause 3.3 above.

If we undertake or are involved in any merger, acquisition, reorganisation, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets with a party involved in such a process (for example, a potential purchaser). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

We may share non-personally identifiable information (e.g., aggregated information about our Users that we combine together so that it no longer identifies or references an individual User), for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

External links. Our Services may contain links to third party websites or services. We don’t own or control those websites or services or endorse them in any way and, if you interact with them, you may be providing information directly to the third party concerned. The third parties will have their own rules about the collection, use, and disclosure of your personal information. We encourage you to review their privacy policies accordingly.

Certain embedded third party services. Some of our Services use embedded third party services, e.g. Google Maps/Earth. Use of those services may be subject to third party terms, e.g. Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.

Information indexed by search engines. Information you share publicly on our Services may be indexed through third party search engines. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

We are committed to keeping your personal information as safe and secure as possible and follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We continuously implement and update our administrative, technical, and physical security measures to help protect your personal information against unauthorised access, loss, destruction, or alteration. However, despite all of our measures we can’t 100% guarantee the security of the transmission or storage of your personal information.

You authorise us to transfer, store, and process your personal information in New Zealand and possibly other countries. Where we store information overseas, or a third party we use to provide our Services stores information overseas, we will ensure that the storage complies with New Zealand privacy obligations.

We will keep your personal information for as long as is reasonably required for us to use it in accordance with this policy, unless we are required by law to hold it longer. In particular, we may retain:

Copies of your emails for a period of up to two years (and sometimes longer, where necessary for business purposes, to help prevent fraud or facilitate legal processes).

All project content after projects have been made inactive. We do this for various reasons, including in case of disputes, to help prevent fraud and facilitate legal processes, to comply with financial record-keeping and to help personalise or recommend products in future. Project content may also persist elsewhere when third parties access and cache listings while they are live. For example, Google do this when they index the web for searching and so old listings may show in Google searches for a period of time.

However, if you delete a CV or other document from HeyCast, the item will be immediately removed from your list of stored documents and deleted from our systems within seven days. 

Other personal information that is deleted by you may persist for a limited time in our backup systems.

Credit and debit card information is sensitive and we protect it to stringent security standards, which at a minimum comply with the Payment Card Industry Data Security Standards (“PCI standards”). We use a number of procedures and different technologies to help protect your credit and debit card information from unauthorised access, use and disclosure. Our compliance with PCI is audited every year.

For some Services we may allow you to save your card information for subsequent use (and, to make life easier for you, we may use your saved card information for  Services we offer where you’re able to make card payments). For example, if you use a credit card for to make payments for you HeyCast Bill,  you may have the option to “save this card for next time” (or an option to similar effect) and if you choose this option, your credit or debit card details will be encrypted and securely stored

Managing your profile.  HeyCast allows you to build a customised profile. You may review and update the account information we hold about you (such as your email address, password and phone numbers) by logging into HeyCast and updating the information in your account. 

Managing your projects. HeyCast enables you to change the details that can be seen on your projects if you are the Casting Director user who created the project.

Managing your privacy options. You can manage your information options on your Profile Settings page (e.g. opt out of certain uses of personal information) or by unsubscribing from any advertising email. 

If you wish to access or correct any of your personal information, you can contact us directly. We will respond to your request promptly, and always within 10 working days. If you want us to delete any personal information you have submitted to us, please email us at support@heycast.co. We will consider each request for deletion on a case by case basis taking into account the terms and conditions of the Service and our legal obligations to retain certain information. Note that information that you have shared with others may continue to be publicly visible on our Services in association with your first name, even after your account is cancelled.

If you want to cancel your account, please use the “Deactivate” button in your profile settings, or contact us for assistance.